Privacy Policy

At Qatr Elnada (qatrelnada.com), accessible from our website, protecting the privacy and security of our visitors, clients, and trade partners is a primary priority. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data.

1. Information We Collect

We collect personal and commercial information necessary to fulfill orders, facilitate export documentation, and enhance user experience:

• Personal Identification Information: Name, email address, telephone number, and job title when you submit inquiries, place orders, or request quotes.

• Commercial & Shipping Data: Company name, billing address, shipping destination, tax ID/CR numbers, and port details required for international customs and shipping paperwork.

• Technical & Usage Data: IP address, browser type, device information, visited pages, and browsing behavior gathered automatically via cookies and site analytics tools.

2. How We Use Your Information

We use the collected information for specific operational and commercial purposes, including:

• Processing and delivering orders, freight shipments, and sample requests.

• Preparing standard trade and export documentation (e.g., Certificates of Origin, Phytosanitary Certificates, Bills of Lading).

• Communicating order updates, price quotes, product availability, and customer support responses.

• Improving website functionality, performance, and overall service delivery.

• Complying with legal, trade, and agricultural export regulations.

3. Data Protection & Storage

We implement appropriate technical, administrative, and physical security measures to protect your personal and business data from unauthorized access, alteration, disclosure, or destruction. Access to confidential commercial data is restricted solely to authorized staff and logistics handlers handling your transactions.

4. Third-Party Sharing & Logistics Disclosure

We do not sell, trade, or rent your personal or commercial data to third parties. Information is shared only with trusted partners under strict confidentiality agreements when necessary to fulfill services:

• Logistics & Freight Forwarders: Shipping lines, air carriers, and courier services handling delivery.

• Customs & Regulatory Authorities: Official bodies issuing agricultural inspections, phytosanitary clearance, and import/export documentation.

• Payment Processors: Secure payment gateways processing commercial financial transactions.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance browsing experience, remember site preferences, and gather aggregated analytical metrics. You can choose to disable cookies through your browser settings, though certain interactive site features may be affected.

6. Your Rights

Depending on your jurisdiction, you hold rights regarding your personal data:

• The right to request access to the personal data we maintain about you.

• The right to request correction or updating of inaccurate information.

• The right to request deletion of your personal data, subject to regulatory tax and trade record-keeping requirements.

To exercise any of these rights, please contact us using the details provided below.

7. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be published directly on this page with an updated revision date.

Contact Us

If you have questions or concerns regarding our Privacy Policy or data handling practices, please contact us at:

• Email: support@qatrelnada.com

• Website: qatrelnada.com