Shipping & Delivery Policy

At Qatr Elnada, we are committed to delivering our sun-dried, chemical-free premium herbs and spices in optimal condition directly from our fields to customers worldwide. Below are the guidelines regarding our processing, shipping, and delivery procedures.

1. Order Processing Time

• Standard Processing: All export and commercial orders are processed within 1 to 3 business days following order confirmation and payment clearance.

• Peak Seasons & Harvest Period: Processing times may extend during major harvest seasons. Customers will be notified promptly in case of any scheduled delays.

• Non-Operational Days: Orders are not dispatched on weekends or public holidays.

2. Shipping Options & Estimated Delivery Times

We offer local distribution as well as international freight shipping (Air and Sea cargo) for bulk export orders:

Note: Delivery estimates depend on customs clearance protocols, regional carrier operations, and shipping destinations.

3. Shipping Costs, Taxes & Customs Duties

• Shipping Calculations: Freight and shipping charges are calculated based on weight, volume (CBM), shipping method, and final destination port or address.

• Import Duties & Tariffs: For international orders, import duties, customs taxes, phytosanitary inspection fees, or local port taxes are the responsibility of the recipient unless specified under explicit Incoterms (e.g., DDP).

4. Packaging Quality Assurance

To ensure our product retains its rich natural essential oils, vibrant color, and aroma:

• All shipments are sealed in specialized, moisture-resistant packaging.

• Bulk orders adhere to international agricultural export packaging standards to safeguard against humidity and temperature variations during transit.

5. Order Tracking & Documentation

• Once your shipment is dispatched, you will receive a confirmation message containing the shipping details, tracking code, or Bill of Lading (B/L) / Air Waybill (AWB) info.

• Standard export documentation (including Certificate of Origin, Phytosanitary Certificate, and Commercial Invoice) will be provided for customs clearance as requested.

6. Damaged or Delayed Shipments

• Damaged Goods: If your package arrives damaged or unsealed, please record photographic/video evidence immediately upon arrival and contact our support team within 48 hours of receipt.

• Carrier Delays: While we coordinate closely with global shipping lines and logistics partners, Qatr Elnada is not liable for delays caused by customs hold-ups, weather disruptions, or force majeure events.

Contact Us

For questions regarding customized export freight solutions or shipping updates, please reach out to:

• Email: support@qatrelnada.com

• Website: qatrelnada.com